Return & Refund Policy

Last Updated: September 17, 2026

At Anigasilver, we want you to have a smooth and satisfactory shopping experience. Please read this Return & Refund Policy carefully before placing an order through our website.

1. Eligibility for Returns

Products may be eligible for return or exchange if:

• The product received is damaged or defective.

• The wrong product was delivered.

• The product received is different from the product ordered.

• The product has a manufacturing defect.

The product must be returned in its original condition, including the original packaging, tags, certificates, accessories, and other items supplied with the order, wherever applicable.

2. Non-Returnable Products

Certain products may not be eligible for return or exchange due to hygiene, customization, or product-specific reasons.

Unless otherwise stated on the product page, returns may not be accepted for:

• Customized or personalized products

• Products altered at the customer's request

• Products that have been used, worn, damaged, or modified after delivery

• Products returned without original packaging or applicable certificates

• Products damaged due to improper handling or storage by the customer

The return eligibility of a particular product will be subject to the conditions mentioned on its product page and at the time of purchase.

3. Return Request Period

Customers must contact Anigasilver within the applicable return period from the date of delivery if they wish to request a return or report a damaged, defective, or incorrect product.

Return requests submitted after the applicable return period may not be accepted.

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

1. Contact our customer support team within the applicable return period.

2. Provide your order number and details of the issue.

3. Share clear photographs and/or videos of the product and packaging, if requested.

4. Our team will review the request.

5. If approved, we will provide instructions for returning the product.

We strongly recommend recording an unboxing video when opening your package, particularly for valuable products. This may help us investigate damage, missing items, or incorrect products.

5. Quality Inspection

All approved returns may be subject to inspection after the product is received.

The return or refund will be processed only after the returned product has been verified and found to meet the applicable return conditions.

6. Exchange

Where applicable, an eligible product may be exchanged for another product subject to:

• Product availability

• Return eligibility

• Quality inspection

• Applicable price difference

If the requested replacement product is unavailable, Anigasilver may offer an alternative resolution, including a refund where applicable.

7. Refunds

Once a return has been approved and the returned product has passed inspection, the applicable refund will be initiated.

Refunds will generally be made to the original payment method used for the purchase, subject to payment gateway and banking processing timelines.

The time taken for the amount to reflect in your account may vary depending on your bank or payment service provider.

8. Shipping Charges

Shipping charges, if applicable, may not be refundable unless the return is due to an error attributable to Anigasilver, such as delivery of a wrong or defective product.

Any applicable return shipping charges will be communicated to the customer before processing the return.

9. Cancellation

Orders may be cancelled before they are dispatched, subject to the applicable cancellation conditions.

Once an order has been shipped or processed for dispatch, cancellation may not be possible.

Customized or personalized orders may not be eligible for cancellation once production or processing has started.

10. Return Shipping

For approved returns, customers must follow the return instructions provided by Anigasilver.

Products must be securely packed to prevent damage during transit.

Anigasilver may not be responsible for damage caused by inadequate packaging during a customer-initiated return.

11. Refund Delays

If a refund has been initiated but has not yet appeared in your account, please first check with your bank or payment provider.

If the amount is still not received after the applicable processing period, contact our customer support team with your order and refund details.

12. Policy Changes

Anigasilver reserves the right to update or modify this Return & Refund Policy from time to time.

Any changes will be published on this page.

13. Contact Us

For return, exchange, cancellation, or refund-related queries, please contact:

Anigasilver
BVA Building, 101C, East, Kannusamy Rd,
R.S. Puram, Coimbatore, Tamil Nadu 641002, India

Email: agsilvers2023@gmail.com
Phone: +91 98651 13723
Website: https://anigasilver.com/